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ISSN : 1598-7248 (Print)
ISSN : 2234-6473 (Online)
Industrial Engineering & Management Systems Vol.17 No.3 pp.562-569
DOI : https://doi.org/10.7232/iems.2018.17.3.562

The Impact of Supply Chain Management on Organizational Performance and Customer Satisfaction

Hamid Babaei Meybodi, Seyed Hamid Emadi*, Tina Roostapisheh, Haniyeh Ghiyasvand Mohammadkhani
Department of Management, Meybod University, Meybod, Iran
Department of Industrial Management, Yazd Branch, Islamic Azad University, Yazd, Iran
* Corresponding Author, E-mail: Hamid.emadi7@gmail.com

Abstract

The present study has been conducted with the purpose of investigating the impact of supply chain management (SCM) on organizational performance and customer satisfaction in two factories in Shiraz Industrial Estate. Therefore, according to the research subject, the variables of supply chain management, organizational performance and also customer satisfaction have been defined. In terms of objective, this is an applied study and in terms of nature and method, this is a descriptive-correlational study. The statistical population consists of 100 people and the sample consists of 80 people. The reliability and validity of research have firstly been examined and then the results were analyzed using SPSS and LISREL. The obtained results indicate the impact of supply chain management on organizational performance and customer satisfaction.

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